Contact Us Terms and Condition
Terms and Conditions
1. All package rates are in Malaysian Ringgit (MYR), inclusive of taxes and service charges otherwise stated.
2. The confirmation of hotel/resort highly recommended to be made at least 3 – 4 weeks prior to date arrival
3. 50% deposit upon confirmation and the balance should be made less than 07 days before check-in date. Full payment of the booking package should be made on Peak Season, Public Holiday, School Holiday, Saturday and Sunday.
4. Response Time - This is not a real-time reservation option.
5. Generally, you should receive a confirmation e-mail from us within 24-48 working hours (exclude Sat, Sun & Public Holiday) from the date you submit this form. This is because we need to obtain confirmation from the hotel you have chosen.
6. Reservation offices of certain hotels do not operate during weekends and sometimes it may take longer to respond as certain hotels take longer to respond to our booking requests.
7. Please be assured that you WILL NOT BE CHARGED in event we are not able to confirm your booking(s).
8. Please make any cancellations or amendments at least 05 working days (exclude Sat, Sun, Peak Season and P. Holiday) prior to the day of your expected arrival to prevent a one-night no-show charge imposed by most hotels. Certain hotels cancellation policy might be different according to booking dates; we will notify the exact cancellation policy in the confirmation email.
9. Payment We ONLY received a payment by bank in/transfer/wire to our bank accounts:
CIMB BANK
Account Number: 1225-0000-447-109
The payment should be made under the name of: DYNAEXCEL VENTURES
SWIFT CODE: CIBBMYKL
10. Please note that we need to receive your funds cleared into our bank accounts at least 07 working days from the date of your check-in.
11. All customers are deemed to have read and understood the booking terms & conditions and agreed to it before making a booking.
12. Upon confirmation of booking, a check-in voucher and a payment receipt showing booking details will be emailed (via attachment) for easy reference.
13. If booking is made less than 07 working days before check in date, you have to make a full payment upon confirmation without prior notice. Therefore no cancellation or amendment is allowed for last minute booking.
14. If notification of cancellation is received before booking is confirmed, there will be no cancellation charge at all.
15. If notification of cancellation is received after booking is confirmed (hotel check-in voucher issued) and before the NON-CANCELLATION PERIOD, 5% charge will be imposed.
16. If notification of cancellation is received less than 03 Working days (NON-CANCELLATION PERIOD), 5% charge PLUS one room night charge will be levied. (this cancellation term is only apply during normal dates, not including Peak Season, Sat, Sun and Public Holiday. Any cancellation policies dictated by the hotel during the peak season will always super cede those stated here.
**The above rate is subject to change without prior notice.